Refund Policy

Amending or cancelling your appointment

All sales are final. Deposits or courses paid in full are strictly non-refundable but may be transferred at our discretion. If you wish to cancel or amend your appointment, this must be done via your online booking account, found under ‘Bookings’ in your client account. Please do not request changes via email or social media, as these channels are not always monitored.

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We require a minimum of 72 hours’ notice for all cancellations or amendments. This policy is in place to respect the time of our staff and to allow other clients the opportunity to book. Cancellations or amendments made within 72 hours are liable to be charged in line with our booking policy. If you have booked using a course session, one session will be deducted to accommodate the short notice. We try our best to be as flexible as we can and will always try our best to accommodate.

Deposit & course policy

Payment card capture is used for all treatments at the time of booking, and 100% payment is required when treatments commence. Payments are non-refundable under all circumstances but may be transferable to another date at our discretion. Courses expire after a 12 month period.

No show policy

Failure to attend your appointment will be classed as a ‘No Show’ and you will be charged 100% of the service price. Clients who do not attend their appointment may be unable to book future appointments.